TERSO MR® FAQ's
No. there is no sales pitch, and no buying obligation for the consultation. The purpose of the onsite visit is to review the materials in question, and to make sure our established solutions will help you resolve the problem. What you learn from the consultation will be of great value to you whether you need our solutions now, or sometime in the future.
Shower-Related Consultations:
During a consultation, we will thoroughly inspect your Waterlogged Shower™ and any other issues you may be having with natural stone, marble, and porcelain in the shower area. We will very hard to present you with solutions that will improve the new or existing marble materials, because we know you’re counting on us. To provide you with sound advice and results.
Your local, trusted, building professional may have already referred us to you. In that case, they believe that and our solutions are a good investment that will resolve and/or add value to your new or existing stone, marble, or porcelain materials.
Our approach at TERSO MR® is to inform and educate homeowners to make an a properly informed decision. We focus on establishing trust and successful, long-term relationships with savy homeowners and respected building professionals, providing a unique experience and results that you will not find anywhere else in the marble industry.
The minute you start using your new shower, water begins to infiltrate. Water infiltration through the materials itself does not occur; rather, water finds its way under tiles through moving parts, such as micro-fissures on grout, corner joints, glass enclosure perimeter, etc. The shower may show discoloration, and in the long term, become a Waterlogged Showerâ„¢.
You can prevent this by using our PREVENTIVE System to Protect Your New Shower. Our proactive solutions will stop water pollution and impurities from getting behind the tiles.
When water infiltration occurs, the stone becomes saturated and shows through; this can only be resolved with our ESSENTIAL System to Repair & Protect Your Shower.
Beware: Using manufactured tile materials to resolve discoloration will only hide water infiltration; just because it’s not visible, does not mean water is not infiltrating behind the tiles.
Our proven processes ensure that Waterlogged Showerâ„¢ repair solutions are a one-time investment.
For cleaning purposes use our Surface Care instructions.
Every two years after the initial repair process, we recommend using our Preserve System.
Your shower has become what we call a “Waterlogged Shower™, resulting from long-term water and impurity infiltration behind the tiles.
The solution available is our ESSENTIAL System to Repair & Protect Your Shower.
Our proven processes ensure that Waterlogged Showerâ„¢ repair solutions are a one-time investment.
For cleaning purposes use our Surface Care instructions.
Every two years after the initial repair process, we recommend using our Preserve System.
Waterlogged Showerâ„¢, or water infiltration behind tiles, can be the cause. This issue can be resolved by adequately repairing cracks or methodically extracting the damaged pieces and replacing them with similar ones.
Followed by our ESSENTIAL System to Repair & Protect Your Shower, this will ensure no more water damage occurs.
Our proven processes ensure that Waterlogged Showerâ„¢ repair solutions are a one-time investment.
For cleaning purposes use our Surface Care instructions.
Every two years after the initial repair process, we recommend using our Preserve System.
The cause of the leak can be water overflowing, outside the protective barrier, leading to Waterlogged Showerâ„¢. Once water saturates the base, it can wick out of the shower enclosure. Once you confirm those are not plumbing-related leaks, our solution can help to resolve the leak. See our Shower Leaks-Warranty.
We Guarantee: Essential System for Waterlogged Showerâ„¢ and Preventive System for New Showers.
Your showers will still need external service, for which we recommend our Preserve shower surface treatment for every two years.
TERSO MR® will address the current structural movement in the shower floor perimeters and corners. Based on our experience, once showers have settled, our systems permanently neutralize the ongoing structural settling damage.
We can only guarantee our service to the structure repaired. However, over time other structural parts may eventually need repairs. It is essential to maintain the shower by purifying and applying sealer every two years to preserve its surface. See Prestige Solution Systems Showers warranty.
We cannot guarantee the surface upkeep as it will depend upon the homeowner's lifestyle, surface wear and tear, and cleaning routine.
All of the other Personalized solution systems, such as Reinforce and Beautify systems, were developed to get the maximum elegance and durability from your new or existing materials.
Our current clients enjoy doing business with us. They frequently become ongoing supporters who refer friends and family to our services and solutions because we emphasize service and ; establishing long-lasting relationships.
For shower maintenance, we recommend our Preserve System every two years, depending on the homeowner's lifestyle and cleaning methods.
Another benefit of regularly maintaining your showers:
We thoroughly assess the structure during the Preserve service to ensure there has not been any additional movement on other parts of the shower. If we find any other structural movement, we can correct it at no extra cost.
Our lifetime warranty only applies when you maintain your showers every two years after ESSENTIAL, PREVENTIVE repairs have been completed.