TERSO MR® FAQ's

No, you are not obligated to make a purchase during the consultation or estimate visit. Our goal is to review the materials in question and ensure our solutions can help resolve your issues. The consultation is designed to provide valuable insights, whether you need our services now or in the future. During the consultation, we will thoroughly inspect your Waterlogged Shower™ and any other issues with natural stone, marble, and porcelain in the shower area. We aim to offer solutions that enhance your materials, providing sound advice and results. If a trusted building professional referred you to us, they believe our solutions are a worthwhile investment. At TERSO MR®, we focus on informing and educating homeowners, building trust, and fostering long-term relationships with savvy homeowners and respected professionals.

You can expect to receive your personalized estimate within 5 days after the consultation. We'll send it to you via email or USPS, tailored to your specific needs, whether it's for a Waterlogged Shower™ or preserving marble, natural stone, and porcelain.

Our repair process is meticulous and clean. At TERSO MR®, we are experienced in working in luxurious environments. Our method involves no demolition, ensuring there's no mess or reconstruction debris.

The minute you start using your new shower, water begins to infiltrate. Water infiltration through the materials itself does not occur; rather, water finds its way under tiles through moving parts, such as micro-fissures on grout, corner joints, glass enclosure perimeter, etc. The shower may show discoloration, and in the long term, become a Waterlogged Shower™.

You can prevent this by using our PREVENTIVE System to Protect Your New Shower. Our proactive solutions will stop water pollution and impurities from getting behind the tiles.

When water infiltration occurs, the stone becomes saturated and shows through; this can only be resolved with our ESSENTIAL System to Repair & Protect Your Shower.

Beware: Using manufactured tile materials to resolve discoloration will only hide water infiltration; just because it’s not visible, does not mean water is not infiltrating behind the tiles.

Our proven processes ensure that Waterlogged Shower™ repair solutions are a one-time investment.

• For cleaning purposes use our Surface Care instructions.

• Every two years after the initial repair process, we recommend using our Preserve System.

Your shower has become what we call a “Waterlogged Shower™, resulting from long-term water and impurity infiltration behind the tiles.

The solution available is our ESSENTIAL System to Repair & Protect Your Shower.

Our proven processes ensure that Waterlogged Shower™ repair solutions are a one-time investment.

• For cleaning purposes use our Surface Care instructions.

• Every two years after the initial repair process, we recommend using our Preserve System.

Loose, broken, and stained marble in your shower is often caused by water infiltration behind the tiles, known as a Waterlogged Shower™. This issue can be resolved by repairing cracks or replacing damaged pieces with similar ones. Our ESSENTIAL System to Repair & Protect Your Shower ensures no further water damage occurs. Our proven processes make Waterlogged Shower™ repair a one-time investment. For cleaning, follow our Surface Care instructions. We recommend using our Preserve System every two years after the initial repair to maintain your shower.

The cause of the leak can be water overflowing, outside the protective barrier, leading to Waterlogged Shower™. Once water saturates the base, it can wick out of the shower enclosure. Once you confirm those are not plumbing-related leaks, our solution can help to resolve the leak. See our Shower Leaks-Warranty.

Showers can be used 24 hours after our Solution Phases Process, or any of our recommended solution packages, are completed.

We Guarantee: Essential System for Waterlogged Shower™ and Preventive System for New Showers.

Your showers will still need external service, for which we recommend our Preserve shower surface treatment for every two years.

TERSO MR® will address the current structural movement in the shower floor perimeters and corners. Based on our experience, once showers have settled, our systems permanently neutralize the ongoing structural settling damage.

We can only guarantee our service to the structure repaired. However, over time other structural parts may eventually need repairs. It is essential to maintain the shower by purifying and applying sealer every two years to preserve its surface. See Prestige Solution Systems Showers warranty.

We cannot guarantee the surface upkeep as it will depend upon the homeowner's lifestyle, surface wear and tear, and cleaning routine.

All of the other Personalized solution systems, such as Reinforce and Beautify systems, were developed to get the maximum elegance and durability from your new or existing materials.

Our current clients enjoy doing business with us. They frequently become ongoing supporters who refer friends and family to our services and solutions because we emphasize service and ; establishing long-lasting relationships.

We recommend using TERSO MR®'s Preserve System every two years for shower maintenance, depending on your lifestyle and cleaning methods. Regular maintenance allows us to thoroughly assess the shower structure and correct any additional movement at no extra cost. Our lifetime warranty applies when you maintain your showers every two years after completing ESSENTIAL and PREVENTIVE repairs.